Overview
At Our Bells Boutique we strive to ensure that you love our bell tent decor. However, if you’re not completely satisfied with your purchase, we’re here to help with our hassle-free returns and refunds policy.
Returns
- You have 14 days from the date of delivery to request a return.
- Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
- Custom or personalised items cannot be returned unless they arrive damaged or defective.
- To initiate a return, please contact us at shop@ourbellsboutique.co.uk with your order number and reason for return.
- Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, a refund will be processed to your original payment method within 5-7 business days.
- Shipping fees are non-refundable unless the return is due to an error on our part.
Damaged or Defective Items
- If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage.
- We will arrange a replacement or full refund at no extra cost to you.
Non-Returnable Items
- Custom or personalized items.
- Gift cards.
- Sale or clearance items (unless damaged or defective).
Late or Missing Refunds
- If you haven’t received a refund within the expected timeframe, first check with your bank or payment provider.
- If you still need assistance, please contact us at shop@ourbellsboutique.co.uk.
For any further questions, feel free to reach out to our customer service team. We’re happy to assist you!